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- Delivery & Returns
The Best Online Store for Fans of Korea
Kmall24 strives to deliver goods as quickly and precisely as possible. Read on to learn all about delivery and returns
Please note that your shipment(s) can be subject to custom inspections regardless the shipping companies.
(i.e. the shipment(s) can be opened)
Once the shipment(s) has arrived in the destination country, customs duties and taxes will be charged if necessary. Those charges must be paid separately by the customer.
We provide worldwide delivery on every product. The price for delivery can be found at the checkout page depending on the purchase amount. Kmall24 uses the best carriers in the business to provide fully insured service. Your items will be shipped between 3 and 14 working days, depending on the destination country.
Orders placed up to 15:00 UTC+9 (04:00 UTC) are dispatched to our warehouse in Korea within 24 hours. Overseas deliveries are started when all goods you order are stocked in the warehouse. although some orders may be delayed by security checks, particularly if delivery is not selected to the cardholder’s address or place of work. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time.
Tracking number(s) will be provided in your confirmation email once your order has been ready. If you place an order the products sold by several separate sellers, we may also combine them into one parcel.
If for any reason you are not satisfied with your order, please email email@example.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase.
* NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition it was received.
For the recommended return procedure for suspected faulty goods please email us at: firstname.lastname@example.org.
* NOTE : We are unable to offer exchanges at this time, however we do accept returns!